Gotta question? We've got answers!
Welcome to Nanny Mac Kraftz's frequently asked questions. Here, you'll find everything you need to know about personalising your laser crafts, our ordering process, shipping times, and returns. We're all about making things clear and easy for you, so dive in and find the info you're after!
Frequently asked questions
At Nanny Mac Kraftz, we pride ourselves on crafting unique, personalised laser items just for you. We understand you might have a few questions along the way, so we've put together some of the most common queries to help you out.
When folks want to get something special made, what do they usually ask about how to personalise their laser craft and place an order?
Our customers often want to know what the timeframe is for their custom order and if we can bring their specific ideas to life. We pride ourselves on our quick turnaround and ability to work with unique requests for your personalised laser craft. Get in touch to discuss your vision!
What do customers often want to know if there's a hiccup with their order, or if they need to return or swap something?
As our items are custom-made and personalised just for you, we cannot issue refunds for misspelled names if you have approved the proof. However, we are committed to your satisfaction and will always endeavour to fix any mistakes or faults in the item itself that are due to our error. Your happiness with your Nanny Mac Kraftz item is our priority.
How do I get my personalised design just right?
We work closely with you to ensure your personalised laser craft is exactly what you envision. Customers often ask about design options and approval processes. We'll provide proofs for custom names and designs, so you can review and confirm before we start crafting.
What if my personalised item arrives damaged?
We take great care in packaging our items, but if your personalised laser craft arrives damaged, please contact us immediately. We will endeavour to fix any faults or issues. Please note, as items are custom made, we cannot refund for mis-spelled names that have been proofed by you, but we will always help with any manufacturing defects.
After someone orders, what are their big questions about how long it takes for their unique craft to arrive and how the delivery process works?
Once you place an order, we usually start work on your item straight away! We're committed to getting your personalised laser craft created and dispatched as quickly as possible from our Brisbane workshop, ensuring a smooth delivery process.
Are there any other curly questions customers often ask about your laser crafts or Nanny Mac Kraftz that you find yourself answering a lot?
Not really, most of the common questions revolve around customisation, timeframes, and delivery. If you have a question not answered here, please don't hesitate to reach out to us directly!
Can I track my order once it's shipped?
Yes! Once your unique laser craft is complete and shipped from our Lismore workshop, you'll receive a tracking number so you can keep an eye on its journey right to your doorstep.
Do you offer international shipping for Nanny Mac Kraftz items?
Currently, Nanny Mac Kraftz primarily ships within Australia from our Lismore location. If you are an international customer, please contact us directly to discuss potential shipping options.
Still got questions? Let's chat!
Can't find the answer you're looking for? No worries! Our team at Nanny Mac Kraftz is here to help. Get in touch with us directly – we're always happy to assist with any queries about our personalised laser crafts or your order.